1) Information on the Collection of Personal Data and Contact Details of the Controller

1.1 We are pleased that you are visiting our website and thank you for your interest. On the following pages, we inform you about the handling of your personal data when using our website. Personal data is all data with which you can be personally identified.

1.2 The controller in charge of data processing on this website, within the meaning of the General Data Protection Regulation (GDPR). The controller in charge of the processing of personal data is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data.

2) Data Collection When You Visit Our Website

2.1 When using our website for information only, i.e. if you do not register or otherwise provide us with information, we only collect data that your browser transmits to our server (so-called “server log files”). When you visit our website, we collect the following data that is technically necessary for us to display the website to you:

• Our visited website

• Date and time at the moment of access

• Amount of data sent in bytes

• Source/reference from which you came to the page

• Browser used

• Operating system used

• IP address used (if applicable: in anonymized form)

Data processing is carried out in accordance with Art. 6 (1) point f GDPR on the basis of our legitimate interest in improving the stability and functionality of our website. The data will not be passed on or used in any other way. However, we reserve the right to check the server log files subsequently, if there are any concrete indications of illegal use.

2.2 This website uses SSL or TLS encryption for security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or inquiries to the controller). You can recognize an encrypted connection by the character string https:// and the lock symbol in your browser line.

3) Hosting & Content Delivery Network

3.1 Vercel

For the hosting of our website and the display of the page content.
All data collected on our website is processed on the provider’s servers. We have concluded an order processing agreement with the provider, ensuring the protection of our site visitors’ data and prohibiting unauthorised disclosure to third parties.

3.2 Cloudflare

We use a content delivery network.
This service enables us to deliver large media files such as graphics, page content or scripts faster via a network of regionally distributed servers. The processing is carried out to protect our legitimate interest in improving the stability and functionality of our website pursuant to Art. 6 (1) point f GDPR. We have concluded an order processing agreement with the provider, ensuring the protection of our site visitors’ data and prohibiting unauthorised disclosure to third parties.

4) Cookies

In order to make your visit to our website more attractive and to enable the use of certain functions, we use cookies, i.e. small text files that are stored on your end device. In some cases, these cookies are automatically deleted again after the browser is closed (so-called “session cookies”), in other cases, these cookies remain on your end device for longer and allow page settings to be saved (so-called “persistent cookies”). In the latter case, you can find the duration of the storage in the overview of the cookie settings of your web browser.
If personal data is also processed by individual cookies set by us, the processing is carried out either in accordance with Art. 6 (1) point b GDPR for the performance of the contract, in accordance with Art. 6 (1) point a GDPR in the case of consent given or in accordance with Art. 6 (1) point f GDPR to safeguard our legitimate interests in the best possible functionality of the website as well as a customer-friendly and effective design of the page visit.
You can set your browser in such a way that you are informed about the setting of cookies and you can decide individually about their acceptance or exclude the acceptance of cookies for certain cases or in general.
Please note that the functionality of our website may be limited if cookies are not accepted.

5) Contacting Us

5.1 Freshchat

This website uses a live chat system.
The processing of personal data transmitted via chat is carried out either in accordance with Art. 6 (1) point b GDPR, to the extent necessary for the initiation or execution of the contract, or in accordance with Art. 6 (1) point f GDPR based on our legitimate interest in the effective support of our site visitors. Unless otherwise required by law, your data transmitted will be deleted once the relevant facts have been conclusively clarified. Furthermore, additional information may be collected and evaluated by means of cookies for the purpose of creating pseudonymised user profiles.
However, this information will not be used to identify you personally and will not be merged with other data records. To the extent this information has a personal reference, the processing is carried out in accordance with Art. 6 (1) point f GDPR based on our legitimate interest in the statistical analysis of user behaviour for optimisation purposes.
The placing of cookies may be prevented by appropriate browser settings. However, the functionality of our website may be restricted in such a case. You may object to the collection and storage of data for the purpose of creating a pseudonymised user profile at any time with effect for the future.
We have concluded an order processing agreement with the provider, ensuring the protection of our site visitors’ data and prohibiting unauthorised disclosure to third parties.
For data transfers to the USA, the provider participates in the EU-US Data Privacy Framework, which ensures compliance with the European level of data protection on the basis of an adequacy decision by the European Commission.

5.2 Reviews.io

We at endeavour to protect your privacy and ensure that your personal data is treated securely and confidentially. This privacy policy explains how we process and protect your data in connection with the use of customer reviews via Reviews.io.

5.2.1 Data collection and processing

Type of data: We collect and process information about customer reviews and feedback provided via the Reviews.io platform. This may include personal data such as names, email addresses, ratings and other details provided by customers.
Purpose of data processing: The customer reviews and feedback collected are used to used to improve the quality of our products and services and to enable other customers to make an informed decision.

Data processing is carried out on the basis of Art. 6 para. 1 lit. f GDPR, whereby our legitimate interest lies in providing a transparent and trustworthy rating system.

5.2.2 Use of Reviews.io

Third-party provider: We use the services of Reviews.io, a service provided by REVIEWS.io 2020 GmbH, Skalitzer Str 104, 10997 Berlin, to collect, manage and publish customer reviews and feedback on our website. manage and display them on our website. Through the use of Reviews.io, your data may be processed outside the European Union. be processed.

We have concluded an order processing contract with the provider, which ensures the protection of the data of our site visitors and prohibits unauthorised disclosure to third parties.

5.2.3 Rights of the data subjects

Access to your data: You have the right to access your personal data that we process via Reviews.io. process via Reviews.io. Please contact us if you wish to view or update your data. update your data.
Deletion of your data: If you would like us to delete your data, you can also contact us. We will process your request in accordance with the applicable data protection process your request.

5.2.4 Security of the data

Data security: We take appropriate security measures to protect your data from unauthorised access, loss, misuse or alteration. This includes technical and organisational measures to protect your data.

5.3 Freshdesk

We use the e-mail ticketing system of the following provider to process customer requests: Freshworks, Inc, 2950 S. Delaware Street, Suite 201, San Mateo, California 94403, USA
If you make contact requests by e-mail via our website, these are stored and organised in the ticketing system to enable chronological processing and to improve the service experience. You can always view the current status of the processing of your request via the individually assigned ticket number.
For the organisation and processing of requests, personal data is collected according to the scope of its provision, but in any case surname, first name and e-mail address, transferred to the provider, stored there and processed.
The legal basis for the processing of this data is our legitimate interest in the efficient design of our customer service, in answering your request as quickly as possible and in optimising our service offer in accordance with Art. 6 (1) point f GDPR.
We have concluded an order processing agreement with the provider, which ensures the protection of our website visitors’ data and prohibits unauthorised disclosure to third parties.

5.4 When you contact us (e.g. via contact form or e-mail), personal data is collected. Which data is collected in the case of a contact form can be seen from the respective contact form. This data is stored and used exclusively for the purpose of responding to your request or for establishing contact and for the associated technical administration.
The legal basis for processing data is our legitimate interest in responding to your request in accordance with Art. 6 (1) point f GDPR. If your contact is aimed at concluding a contract, the additional legal basis for the processing is Art. 6 (1) point b GDPR. Your data will be deleted after final processing of your enquiry; this is the case if it can be inferred from the circumstances that the facts in question have been finally clarified, provided there are no legal storage obligations to the contrary.