FAQS
How do I return an item?
We are sorry to hear that the item did not meet your expectations, naturally you can return your purchase within 60 days.
Follow the steps below to register your return:
– Choose the item you wish to return
– Tell us the reason – Print the return slip
– Carefully re-package the item with the return slip (in the original packaging)
After registering the return, you will receive a separate e-mail containing instructions on how to ship the package.
IMPORTANT FOR UK RETURNS In addition to the return label, a customs declaration (CN 23) and the original commercial invoice need to be attached outside the parcel in a transparent pouch. Be aware that if this is not done accordingly, your return parcel can not be cleared by customs and this will lead to a severe delay in the further processing of your refund.
The processing of your return costs £19.90 and will be deducted from the purchase price on the credit-invoice.
After receiving your return package in good order, you will automatically receive a confirmation and the corresponding refund via the originally chosen payment method within 10 working days.
As an exchange is unfortunately not possible due to systemic reasons, you would have to place a new order, if desired.
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I have forgotten to enter a discount code, can you apply it afterwards?
We will gladly apply the discount code manually to your order. If the discount code was valid, please send it to us together with your order number via our contact form.
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What reference should I enter in the bank transfer form?
Please enter your order number as the reference. You will find your order number in the order confirmation.
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Can I track my shipment?
Of course. As soon as your order is dispatched, you will receive a shipping confirmation, in which the shipment number and a tracking link will be included. With this link, you will be able to check the status of your shipment in an easy and convenient way.
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Do you ship to addresses outside of the UK
is very proud to deliver to many countries within Europe and the United Kingdom.
You can order with a delivery address on the mainland of The United Kingdom. Please note that Neo Supreme Tech Ltd does not deliver to The Channel Islands, The Isle of Man and The Isle of Wright at this moment.
For deliveries outside The UK, we would like to refer you to one of the shops below
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